Remote Support
The RemoteNet Program
Frequently asked questions on issues with:

Check the connection to your Internet service provider

Try these steps as appropriate:

  • Establish the connection to your Internet service provider (ISP) before attempting to view or download messages.
  • If you use a modem, check your connection settings. To check your settings:
    • If you are using Windows 98, on the desktop, double-click My Computer, double-click Dial-up Networking, and then double-click the icon that represents your ISP.
    • If you are using Windows 2000 or Windows Millennium Edition, click Start, point to Settings, and then click Network and Dial-up Connections or Dial-up Networking.
    • If you are using Windows XP, click Start, click Control Panel, click Network and Internet Connections, click Internet Options, and then click the Connections tab.

If you use a local area network (LAN) or proxy server connections, contact your network administrator.

  • For help with your dial-up networking connection, see the dial-up networking (or dial-up connection) section of Windows Help.
  • If you suspect that there is something wrong with your modem, see information on modems in Windows Help.

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