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| BBox Technology
The RemoteNet service program utilizes
a combination of a Direct IT's network management appliance
and quality engineering resources to provide network monitoring,
maintenance and support. Direct IT's support engineers will
provide a combination of remote support from our management
console and on-site services to ensure maximum network performance
and uptime. Direct IT offers both reactive and proactive
services to our RemoteNet clients.
RemoteNet Methodology
Direct IT offers a five-step
solution to
efficiently and effectively support your network resources:
- Network Assessment — A discovery
session is scheduled to analyze the current network
infrastructure and its ability to provide the necessary
services.
- Remediation — We will issue recommendations designed
to improve
your network's
condition. Recommendations will address each aspect of the
network as
configured, with a goal
of maximizing efficiency and return on investment.
- Network
Management Appliance — We will install our BBox to act as a
local access
point for remote services and support.
- Stabilization and
Documentation — We will complete any upgrade or
stabilization projects
as agreed from the remediation proposed. Then the network
will be fully
documented as
configured.
- Maintenance — Direct IT will begin scheduled
monthly sessions to
perform necessary
maintenance tasks and to continually assess network performance.
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"We have been a RemoteNet customer with Direct iT for a little over one year. In that time, we have seen our network and work-station efficiency increase, and problems we used to have decrease. The monitoring of our network by Direct iT has prevented problems that would have otherwise caused loss of work time prior to our working with them.
I would recommend the RemoteNet services provided by Direct iT without reservation."
Stefan M. Nathanson
Principal
Barr & Cole Attorneys at Law |
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