Remote Support
The RemoteNet Program
BBox Technology

The RemoteNet service program utilizes a combination of a Direct IT's network management appliance and quality engineering resources to provide network monitoring, maintenance and support. Direct IT's support engineers will provide a combination of remote support from our management console and on-site services to ensure maximum network performance and uptime. Direct IT offers both reactive and proactive services to our RemoteNet clients.

RemoteNet Methodology

Direct IT offers a five-step solution to efficiently and effectively support your network resources:

  1. Network Assessment — A discovery session is scheduled to analyze the current network infrastructure and its ability to provide the necessary services.
  2. Remediation — We will issue recommendations designed to improve your network's condition. Recommendations will address each aspect of the network as configured, with a goal of maximizing efficiency and return on investment.
  3. Network Management Appliance — We will install our BBox to act as a local access point for remote services and support.
  4. Stabilization and Documentation — We will complete any upgrade or stabilization projects as agreed from the remediation proposed. Then the network will be fully documented as configured.
  5. Maintenance — Direct IT will begin scheduled monthly sessions to perform necessary maintenance tasks and to continually assess network performance.

Free On-line Training

"We have been a RemoteNet customer with Direct iT for a little over one year. In that time, we have seen our network and work-station efficiency increase, and problems we used to have decrease. The monitoring of our network by Direct iT has prevented problems that would have otherwise caused loss of work time prior to our working with them.

I would recommend the RemoteNet services provided by Direct iT without reservation."

Stefan M. Nathanson
Barr & Cole Attorneys at Law


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