Remote Support
The RemoteNet Program
Frequently asked questions on issues with:

To remove old printer drivers

  1. Click Start, click Control Panel, click Printers and Other Hardware, and then click Printers and Faxes.
  2. If an icon for your printer appears in the Printers and Faxes folder, right-click the icon, click Delete, and then click Yes. If you do not see an icon, continue to the next step.
  3. Close any programs that might be trying to use the printer.
  4. Close any printer properties windows that are open, including the print queue window. Leave the Printers and Faxes window open.
  5. On the File menu, click Server Properties, and then click the Drivers tab.
  6. Under Installed printer drivers, look for any drivers that have the same name as the printer you are trying to install. If you see a driver for your printer, click it, click Remove, and then click Yes.

    If you are unable to remove the driver, try the following:
    • Close all open programs, and then try to delete the driver.
    • Restart your computer, and then try to delete the driver.

      If you still cannot delete the driver, contact your network administrator or a computer support professional for more assistance.

  7. If more than one driver is installed for your printer, repeat step 6 for each driver.
  8. Click Close to close the Print Server Properties window.

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