Frequently asked questions on issues with:
To remove old printer drivers
- Click Start, click Control Panel,
click Printers and Other Hardware, and
then click Printers and Faxes.
- If an icon for your printer appears in the Printers
and Faxes folder, right-click the icon, click Delete,
and then click Yes. If you do not see
an icon, continue to the next step.
- Close any programs that might be trying to use the printer.
- Close any printer properties windows that are open, including
the print queue window. Leave the Printers and
Faxes window open.
- On the File menu, click Server
Properties, and then click the Drivers tab.
- Under Installed printer drivers, look
for any drivers that have the same name as the printer
you are trying to install. If you see a driver for your
printer, click it, click Remove, and then
click Yes.
If you are unable to remove
the driver, try the following:
- Close all open programs, and then try to delete
the driver.
- Restart your computer, and then try to delete the
driver.
If you still cannot
delete the driver, contact your network administrator
or a computer support professional for more assistance.
- If more than one driver is installed for your printer,
repeat step 6 for each driver.
- Click Close to close the Print
Server Properties window.
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